Qscan Patient Results FAQs

If you require any assistance or have any questions, please do not hesitate to ask our friendly staff.

Additionally, we offer a 'help' feature found on the web portal, patient.qscan.com.au.

If you need further support, you can also log a ticket with our provider (Zed) via qscan.zed.link

1. 7-10 days after your appointment, you will receive a secure link via SMS to activate your patient results account.
2. Your mobile telephone number is your username and temporary password.
3. Verify your date of birth.
4. Set your own secure password when prompted.
5. Download the ‘Qscan Patient Results’ app from the Apple App Store or Google Play. The activation process will detect if it's iOS or Android and will automatically take you to download the app.
6. Alternatively, access your results from your desktop, tablet or phone using the web portal patient.qscan.com.au
7. Once your account is activated, all future images and reports will be available in your account 7-10 days after your appointment.

7-10 days after your first examination, you will receive an SMS to activate your Qscan Patient Results account.  You will only receive an email if a mobile number was not recorded during registration.

If you have not received an SMS notification approximately 7-10 days after your appointment, kindly confirm your mobile number and date of birth with our friendly staff. Once your number and date of birth are verified, the SMS will be sent to you. Alternatively, you may visit qscan.zed.link for support.

An SMS is only sent after your first visit to activate your account.  Once your account is activated, all future images and reports will be available in our accout 7-10 days after your appointment.

patient.qscan.com.au

We offer you the convenience of viewing and sharing your images through our easy-to-use web portal patient.qscan.com.au and the Qscan Patient Results App.

While it's great to be informed and prepared for your medical visit, the interpretation of imaging results requires specialised medical knowledge and expertise. Therefore, we highly recommend that you always consult with your doctor to fully understand your results, diagnosis, and treatment options.

Most images and reports are available 7-10 days after your appointment.

The app is available through the Apple App Store or Google Play Store, search for ‘Qscan Patient Results’.

To facilitate the timely delivery of your results, we have opted you in by default to receive SMS notifications. However, if you prefer not to receive such notifications, please inform our friendly staff.

Yes, you can create shared accounts and have linked studies using one mobile number.

Your referring practitioner or treating physicians are able to access your results. Your referring practitioner also has the ability to forward your results
to other treating practitioners.

If you have a shared account, all people with linked accounts can access the images.

Yes, its possible to have linked accounts. When registering with the clinic, if you provide the same mobile number for each family member, you can expect to see all of your results in one place. This means that multiple individuals' results can be accessed using a single login.

Our system allows for one login per phone number. If multiple individuals share a phone number, all studies associated with that number can be accessed through one account. For instance, a parent and child sharing a phone number can view all images through a single login.

In the event that an individual no longer wishes to have their account linked to others, such as when a child grows up and obtains their own phone number, they will need to contact Zed at qscan.zed.link and request to have their accounts unlinked.

Your images and report will be sent to your referring doctor once authorised by an expert Qscan Radiologist.

No additional storage is required to view the reports and images.  Viewing your report and images, is like viewing a standard web page.

Viewing your report and images, is similar to viewing a standard web page.

All Qscan patient information is stored at a highly secure Australian Tier 1 Data Centre.

Our web portal will work well with most of the latest web browsers.  Popular choices are Firefox and Chrome.

If you are experiencing problems, please use Firefox or Chrome until you have upgraded your operating system.

To save your images, simply login to the Qscan Patient Results web portal patient.qscan.com.au, and click on the "Export" option from the ellipsis menu.

From there, you can select the format you prefer, whether it's JPEG, DICOM, or even a video.

At this time, we do not offer a "Print" feature on our app. However, you can easily save your images as a jpeg file and print them as needed. We apologise for any inconvenience this may cause and are continually working to improve our services to better meet your needs.

Images are delivered in Jpeg format for fast and easy viewing.  Diagnostic quality images are available for your referring practitioner.

Should you require films, kindly inform our Customer Service team during your appointment. Please note, however, that carrying and storing films can be inconvenient and can result in delays in obtaining your medical information.

Additionally, there is a significant environmental impact associated with producing physical copies of medical images. As part of our commitment to reducing our carbon footprint, we encourage our patients to consider the digital option. Qscan Patient Results offers a secure and convenient platform
for accessing your medical images and reports anytime, anywhere.

Your account details include your personal information recorded at the radiology clinic, or as provided by you during the on boarding process.

You can update these details as required by clicking the edit button.