Qscan My Results Patient Access FAQ’s

Qscan is pleased to introduce the Qscan MyResults Patient Access app, a secure digital program designed for patients providing easy access to reports and images. As a patient you will now have on-the-go access to your Qscan reports and images via smart phone, tablet or online web portal. Benefits for you include:

  • An improved experience as you are no longer required to wait or return to collect films
  • Access to reports and key images to maintain a clearer picture of your health profile
  • No film storage

To access the Qscan My Results web portal please click here

 

If you have forgotten your Pin to access the Qscan patient App, please select the forgot Pin option located on the App login screen.

If you have forgotten your login details for the MyResults web portal, please try the online, lost password option located on the MyResults web portal login page.

If you are still not successful, please contact Medinexus on 1300 79 69 59, or Qscan Radiology Clinics on (07) 3357 0357

Yes, your results online are for your digital health record and not for diagnostic use, you should always consult with your doctor prior to accessing results online.

Your images and report will be available after 7 days.  This enables time for your referring clinician to discuss results with you directly.  Delivery and retention of your results is to assist with the maintenance of your digital health profile.

Your images and report will be available after 7 days.  Once your result has been processed the SMS will be sent to you automatically.

Your images and report will be available after 7 days.  This enables time for your referring clinician to discuss results with you directly.

Please contact Medinexus for technical support on 1300 79 69 59

The app is available through the Apple App Store or Google Play Store, search for ‘Qscan Patient Access’.  If you do not have a smartphone or tablet you are able to access your results through the MyResults web portal which can be accessed by going to https://dd.medinexus.com.au/web/login.aspx?Portal=16&patient=1&id=7028.  If you have not logged into the MyResults Web portal before, you will need to setup your login by following the link that was sent to you in the Activation SMS/email.

We have recently updated our app login process.  As soon as your report has been finalised, you will be sent a SMS/email with details on how to login and setup your Pin to login to the new app.  Your username and password will still allow you to login to the web portal.  If you do not receive a SMS/email alert, please contact Medinexus for technical support on 1300 79 69 59, or Qscan Radiology Clinics on (07) 3357 0357.

Please ensure that you have downloaded the Qscan Patient App and not the Qscan Referrer App.

Unfortunately not, each patient has their own separate account.

Per device, the app can only have 1 registered user at a time. However, everyone can freely setup their web portal account and login to the MyResults web portal, with no user limitations.  The MyResults web portal can be accessed by going to https://dd.medinexus.com.au/web/login.aspx?Portal=16&patient=1&id=7028.

If you have not logged into the MyResults Web portal before, you will need to setup your login by following the link that was sent to you in the Activation SMS/email.

Your results are also available through the My Results web portal.  The MyResults web portal can be accessed by going to https://dd.medinexus.com.au/web/login.aspx?Portal=16&patient=1&id=7028.  If you have not logged into the MyResults Web portal before, you will need to setup your login by following the link that was sent to you in the Activation SMS/email.

Yes, a link to images and reports can be forwarded via email by selecting the “Send Email” option in the app.  Note that this option is only available once both your report and images are viewable.

Images can be saved from the web portal.

Your referring practitioner or treating physicians are able to access your results. Your referring practitioner also has the ability to forward your results to other treating practitioners.

The images presented are a selection of key images and are not for diagnostic purposes. Your referring physician will have access to the full suite of higher quality images.

Patients are able to access the full set of images by selecting the ‘View All Images’ option that is available within each report on the MyResults web portal login.  The MyResults web portal can be accessed by going to https://dd.medinexus.com.au/web/login.aspx?Portal=16&patient=1&id=7028.

If you have not logged into the MyResults Web portal before, you will need to setup your login by following the link that was sent to you in the Activation SMS/email.

A full set of images from your study are available through the My Results web portal.  Patients are able to access the full set of images by selecting the ‘View All Images’ option that is available within each report on the MyResults web portal login.  The MyResults web portal can be accessed by going to https://dd.medinexus.com.au/web/login.aspx?Portal=16&patient=1&id=7028.

If you have not logged into the MyResults Web portal before, you will need to setup your login by following the link that was sent to you in the Activation SMS/email.

Some studies such as CT and MRI may not have key images attached.  A full set of images from your study are available via the MyResults web portal.  All you need to do is select the “View All Images” option from within your report.  The MyResults web portal can be accessed by going to https://dd.medinexus.com.au/web/login.aspx?Portal=16&patient=1&id=7028.

If you have not logged into the MyResults Web portal before, you will need to setup your login by following the link that was sent to you in the Activation SMS/email.

No additional storage is required to view the reports and images.  Viewing your report and images, is similar to viewing a standard web page.

Viewing your report and images, is similar to viewing a standard web page.

All Qscan patient information is stored at a highly secure Australian Tier 1 Data Centre.

The MyResults web portal can be accessed by going to https://dd.medinexus.com.au/web/login.aspx?Portal=16&patient=1&id=7028.  If you have not logged into the MyResults Web portal before, you will need to setup your login by following the link that was sent to you in the Activation SMS/email.

Our web portal will work well with most of the latest web browsers.  Popular choices are Firefox and Chrome.  Due to security risks identified by Microsoft, Medinexus will no longer allow access via Internet Explorer from Windows XP or Windows Server 2003 Operating Systems.

If you are experiencing problems, please use Firefox or Chrome until you have upgraded your operating system.

Images can be saved from the MyResults web portal by right clicking on the image and selecting the save option.

Images can be printed from the MyResults web portal.  Either right click the image and select the Save option or select the print option from within the report on the MyResults web portal.

Images are delivered in Jpeg format for fast and easy viewing.  Diagnostic quality images are available for your referring practitioner.  Patients are also able to view the full set of images via the MyResults web portal.  The MyResults web portal can be accessed by going to https://dd.medinexus.com.au/web/login.aspx?Portal=16&patient=1&id=7028.

If you have not logged into the MyResults Web portal before, you will need to setup your login by following the link that was sent to you in the Activation SMS/email.

Yes, if you would like films please speak to our Customer Service team at the time of your appointment.

In addition to reducing our impact on the environment and carbon footprint you will not have to wait or return to collect your images.  Your radiology images are an important part of your medical record, My Results provides you with convenient and secure access to your images and reports anywhere, anytime.

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