e-Referrals FAQs

What are e-Referrals Vs eOrders?

An e-Referral is also known as an eOrder- an electronic patient referral form used for radiology diagnostic imaging appointments. 

An e-Referral (eOrder) provides patient information related to their clinical health requirements in a timely manner, reducing the risk of booking errors and helping to save time for our referrers and patients. 

What if we don’t use Best Practice?

Unfortunately, at this stage we are only offering e-Referrals to referrers and practices which operate on Best Practice, Practice Management System.

Qscan intend to introduce e-Referrals for Medical Director and Genie in the near future. 

For those referrers not utilising Best Practice, we accept all referrals including standard or electronic referrals. You can manually upload a patient referral using our secure pathway here.

What version of Best Practice do I need to send e-Referrals to Qscan? 

The following Best Practice versions provide you with e-Referral (or eOrders as BP call it) capability: 

  • Saffron 
  • Orchid (planned for release in Q3 2022)

Majority, if not all, practices should be operating on the Saffron SP3 by now, as there were mandatory Medicare Web Services changes that need to be included into the BP software which were released in the service pack 3 (SP3).

IMPORTANT: To send an e-referral to Qscan Services, you need to ensure the August BP data upload has installed. For some practices this is automatic and for others it is manual. This is available for all BP customers from the 1 August 2022.

Do I have to use Medical Objects?

Yes, we currently require Medical Object to send e-Referrals to Qscan. 

Downloading the Medical Objects client is complimentary for our valued referrers, to start this process please complete the Medical Objects set-up form

We have chosen Medical Objects to partner with Best Practice as our secure messaging provider due to its efficiency, security and speed (<40 second message delivery guarantee). 

How do I know if I have Medical Objects and/or is set up correctly?

Medical Objects install their client on your server for optimal performance, however some clinics may have installed it on their desktop.

If you are unsure whether it is working correctly or where it is installed (desktop or server), please contact MO directly for assistance: helpdesk@medicalobjects.com or (07) 5456 6000. 

The MO team can help to identify whether it is set-up correctly or needs to be fixed. 

Will Best Practice tell me if Medical Objects is not installed correctly or working? 

No. Best Practice does not provide an alert messaging or service to identify when an e-referral fails to be delivered to Qscan. 

Contact Medical Objects to check: helpdesk@medicalobjects.com or (07) 5456 6000.

What if Best Practice is not working?

We recommend you contact Best Practice support: 1300 40 1111

What if Medical Objects is not working?

We recommend you contact Medical Objects support: helpdesk@medicalobjects.com or (07) 5456 6000.

I need help configuring eOrders (e-Referrals) in Best Practice?

In the first instance we recommend you check out the Best Practice instructions: Set up Imaging eOrdering in Saffron SP1 or later (bpsoftware.net). Best Practice keep this up to date with their software changes. 

You can also contact your local Qscan Group Business Development Manager, who can help walk you through the instructions. 

How do I know that an e-Referral has successfully been sent & received by Qscan?

Medical Objects have a Delivery Report which you can download daily or as required, to check your reports transferred from Best Practice. 

To access your Delivery Report please refer to the Medical Objects Delivery Report – Knowledgebase – Medical-Objects Knowledgebase article. 

If you are experiencing issues or do not understand the instructions, please contact Medical Objects: helpdesk@medicalobjects.com or (07) 5456 6000.

Note: There is no way to identify whether a referral has been successfully sent from Best Practice, only Medical Objects.

Why do I have two Qscan Services entries in my Best Practice address book? 

If you have an existing contact for Qscan Services in your Best Practice address book, it should have been identified as a duplicate entry and requested you to merge the contacts as part of the eOrder set-up process. 

A number of clients have advised the merge was not successful, with the original contact details remaining in the address book, in addition to the new contact which is configured for eOrders (e-Referrals). Unfortunately, this is a defect with Best Practice and not something Qscan can resolve. 

We recommend you delete the old contact and ensure the correct / new contact which is set-up for eOrders still exists. We also recommend you double check your preferences to ensure your print layout and preferred laboratory tick box is correct. 

How do I organise an urgent scan on behalf of my patient? 

Complete your e-Referral and include the words “URGENT” into the free field text box. It will be prioritised in our queue and actioned ASAP. 

You may also like to phone us on 1300 177 226. We receive the e-referral almost immediately, so the information will be available for our contact centre agents search and process the booking, should you call immediately.

Contact Qscan